Job description
Key Roles & Responsibilities
A. Hospital Operations Management
Oversee complete day-to-day hospital operations across clinical and non-clinical departments.
Ensure smooth functioning of OPD, IPD, Emergency, OT, Pharmacy, Laboratory, Radiology, Billing, and Administration.
Coordinate with consultants, nursing teams, paramedical staff, and department heads.
Monitor patient admission, discharge, interdepartmental coordination, and patient service workflows.
Develop, implement, and monitor departmental SOPs and operational policies.
B. Human Resource & Staff Management
Supervise administrative, nursing support, front office, housekeeping, and other operational teams through respective department leads.
Prepare staff duty rosters, monitor attendance, and coordinate manpower requirements.
Conduct staff performance reviews and identify training needs.
Resolve workplace issues and improve interdepartmental coordination.
Ensure adequate staffing and operational readiness across hospital shifts.
C. Financial & Revenue Management
Monitor daily revenue, billing, collections, operational expenses, and departmental performance.
Review OPD, IPD, OT, and diagnostic service utilization.
Coordinate insurance, TPA, government scheme, and corporate billing processes.
Identify revenue leakage, control operating costs, and optimize resource utilization.
Prepare monthly operational and financial performance reports for management.
D. Quality, Compliance & Patient Safety
Coordinate implementation of applicable NABH standards and quality improvement initiatives.
Maintain hospital documentation, licensing records, and statutory compliance trackers.
Coordinate biomedical waste management, fire safety, infection prevention, and facility safety activities with designated responsible officers.
Monitor patient complaints, incidents, service quality, and corrective action plans.
Conduct departmental audits and ensure timely closure of operational non-compliances.
E. Business Development & Hospital Growth
Support hospital branding, outreach activities, referral relationships, and community healthcare initiatives.
Coordinate health camps, consultant engagement, and institutional partnerships.
Improve patient experience, service accessibility, and patient retention.
Monitor department-wise growth opportunities and recommend service improvements.
Support development of new specialties and diagnostic services based on hospital capabilities.
F. Inventory, Infrastructure & Vendor Management
Monitor medical consumables, pharmacy coordination, and non-clinical inventory controls.
Ensure maintenance and availability of critical hospital infrastructure.
Coordinate with biomedical engineering, maintenance, IT, security, and housekeeping teams.
Oversee vendor performance, procurement coordination, and service contracts.
Monitor equipment downtime and escalate operational risks.
G. MIS Reporting & Management Coordination
Prepare daily, weekly, and monthly hospital performance dashboards.
Track key indicators including OPD footfall, IPD admissions, bed occupancy, revenue, discharge turnaround time, and patient satisfaction.
Conduct regular operational review meetings with department heads.
Submit performance reports, improvement plans, and manpower requirements to hospital management.
Implement management-approved initiatives to improve efficiency, service quality, and financial performance.